Shipping policy

Order Processing Time

  • All orders are processed within 1-3 business days.
  • Orders are not processed or shipped on weekends or holidays.
  • If we experience a high volume of orders, processing times may be extended by a few days.

Shipping Times & Delivery

Since we work with global suppliers, estimated delivery times vary:

  • USA & Canada: 7-20 business days 
  • Europe: 7-25 business days
  • Australia & New Zealand: 10-25 business days
  • Asia: 10-30 business days
  • Rest of the World: 15-45 business days

This is a sample shipping policy tailored for a product like a Children's Bed with a long lead time of 30-45 days, as is common for custom or made-to-order furniture.

You should customize the sections in [BRACKETS] with your specific company details, rates, and carrier information.

 

1. Order Processing & Manufacturing Time (Lead Time)

 

  • Children's Bed Orders: The estimated processing and manufacturing time for our Children's Beds is 30 to 45 calendar days from the date your order is placed.

    • This time is the window required for building, quality checking, and preparing your furniture for shipment.

    • We will notify you immediately if your specific item is currently in stock and can ship sooner.

  • Order Confirmation: You will receive an order confirmation email immediately after purchase.

  • Delays: While we strive to meet this timeline, unforeseen delays in manufacturing or quality control can occur. In the event of a significant delay (more than 5 business days beyond the 45-day window), we will notify you immediately via email with an updated timeline.

Note: Delivery times may be affected by customs delays, holidays, or other unforeseen circumstances.

Shipping Costs

  • Standard Shipping: Free (unless stated otherwise at checkout).
  • Express Shipping (if available): Fees vary based on location and order size.

Tracking Information

  • A tracking number will be provided once your order has been shipped.
  • Tracking updates may take 3-7 days to reflect in the system.

Customs, Duties & Taxes

  • Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country.
  • We are not responsible for delays due to customs.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages. If your tracking shows "delivered" but you haven’t received it, please contact your local postal service.
  • If your package is lost in transit, please contact us, and we will assist you in resolving the issue.

Order Cancellations & Changes

  • You can cancel or modify your order within 12 hours after purchase.
  • After 12 hours, your order will be processed, and changes cannot be made.

Delayed or Missing Orders

  • If your order has not arrived within the estimated delivery time, please check your tracking number.
  • If your order is significantly delayed (beyond 45 business days), contact us, and we will assist you in locating your package or issuing a replacement if applicable.